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Grievance Redressal / Escalation Matrix

Designation Contact Person Name Contact No. Email-ID Working Hours
Customer Care Ashish Singh +91. 9810828313 info@genireearch.com Mon-Fri
09AM – 05 PM
Head of Customer Care -- -- -- --
Compliance Officer Ashish Singh +91. 9810828313 info@geniresearch.com Mon-Fri
09AM – 05 PM
CEO -- -- -- --
Principal Officer Ashish Singh +91. 9810828313 Ashish.singh@geniresearch.com Mon-Fri
09AM – 05 PM

The abovementioned details would facilitate the complainants to approach the concerned RA before filing complaint to SEBI. For more details go to: - https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20241209-41

We aim to resolve all grievances within 21 working days from the date of receipt.

If your grievance is not resolved within this timeframe, you can escalate it to SEBI’s SCORES Platform (SEBI Complaints Redress System):

SCORES Portal

In case you are unsatisfied with the resolution provided through our support or the SCORES platform, you can access the Online Dispute Resolution (ODR) Portal:

ODR Portal